🔁 Refund & Cancellation Policy

1. Order Cancellation

• - Orders can be cancelled within 2 hours of placement or before they are shipped, whichever is earlier.
• - To cancel, contact us at ecometrix.global@gmail.com or call our helpline no +91 6366124448.
• - If the order is already shipped, cancellation is not possible. You may initiate a return once the item is delivered.

2. Return Eligibility

• - Products are eligible for return if:
• - They are damaged, defective, or incorrect.
• - They are unused, in original packaging, and returned within 7 days of delivery.
• - Items such as perishables, personal care, innerwear, or customized products are not eligible for return.

3. Refund Process

• - Once your return is received and inspected, we will notify you of the approval or rejection.
• - Approved refunds will be processed within 5–7 business days to your original payment method.
• - For COD orders, refunds will be issued via bank transfer or store credit.

4. Shipping Costs

• - If the return is due to our error (wrong or defective item), we will cover the return shipping.
• - If the return is for other reasons, the customer may bear the return shipping cost.

5. Late or Missing Refunds

• - If you haven’t received a refund yet:
• - First check your bank account.
• - Then contact your credit card company or bank.
• - If you’ve done all this and still haven’t received your refund, contact us at ecometrix.global@gmail.com or call +91 6366124448.

6. Exchange Policy

• - We only replace items if they are defective or damaged.
• - To request an exchange, email us with your order ID and issue details.

7. Policy Updates

• - This policy may be updated from time to time. Please review it periodically.